Download Social Security: 10077 PDF

TitleSocial Security: 10077
File Size525.6 KB
Total Pages27
Table of Contents
About you benefits
Document Text Contents
Page 1

What You Need To Know
When You Get Retirement
Or Survivors Benefits


Page 2

Contacting Social Security

Visit our website
Our website,, is a valuable

resource for information about all of Social Security’s
programs. At our website, you also can:

• Apply for certain kinds of benefits;
• Find the address of your local Social Security office;
• Change your address;
• Apply for a password so you can check your

benefits or change your direct deposit;
• Request a replacement Medicare card;
• Ask for a letter to confirm your benefit amount; and
• Find copies of our publications.

Call our toll-free number
In addition to using our website, you can call us

toll-free at 1-800-772-1213. We can answer specific
questions from 7 a.m. to 7 p.m., Monday through
Friday. We can provide information by automated
phone service 24 hours a day. (You can use our
automated response system to tell us a new address
or request a replacement Medicare card.) If you
are deaf or hard of hearing, you may call our TTY
number, 1-800-325-0778.

We treat all calls confidentially. We also want to
make sure you receive accurate and courteous service.
That is why we have a second Social Security repre-
sentative monitor some telephone calls.

Page 13

If you are convicted of a criminal offense
If you get Social Security bene�ts and are convicted

of a crime, Social Security should be noti�ed immedi-
ately. Bene�ts generally are not paid for the months a
person is con�ned, but any family members who are
eligible may continue to receive bene�ts.

If you have committed a crime and
are confined to an institution

Bene�ts usually are not paid to persons who com-
mit a crime and are con�ned to an institution by
court order and at public expense. This applies if the
person has been found:

� Not guilty by reason of insanity or similar factors
(such as mental disease, mental defect or mental
incompetence); or

� Incompetent to stand trial.

If you violate a condition of parole or probation
You must tell us if you are violating a condition of

your probation or parole imposed under federal or state
law. You cannot receive Social Security bene�ts for
any month in which you violate a condition of your
probation or parole.

If you leave the United States
If you are a U.S. citizen, you can travel to or live in

most foreign countries without affecting your Social
Security bene�ts. There are, however, a few coun-
tries where we cannot send Social Security payments.
These countries are Cambodia, Cuba, North Korea,
Vietnam and areas that were in the former Soviet
Union (other than Armenia, Estonia, Latvia, Lithuania
and Russia). However, exceptions can be made for
certain eligible bene�ciaries in countries other than
Cuba and North Korea. For more information about

11w w w . s o c i a l s e c u r i t y . g o v

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these exceptions, please contact your local Social
Security office.

Let us know if you plan to go outside the United
States for a trip that lasts 30 days or more. Tell us the
name of the country or countries you plan to visit
and the date you expect to leave the United States.
We will send you special reporting instructions and
tell you how to arrange for your benefits while you
are away. Be sure to notify us when you return to the
United States.

If you are not a U.S. citizen and you return to live
in the United States, you must provide evidence of
your noncitizen status in order to continue receiving
benefits. If you work outside the United States, differ-
ent rules apply in determining whether you can get
your benefits.

For more information, ask for Your Payments While
You Are Outside The United States (Publication No.

If your citizen status changes
If you are not a citizen, let us know if you become

a U.S. citizen or your noncitizen status changes. If
your immigration status expires, you must give us
new evidence that shows you continue to be in the
United States lawfully.

If a bene�ciary dies
Let us know if a person receiving Social Security

benefits dies. Benefits are not payable for the month
of death. That means if the person died any time
in July, for example, the check received in August
(which is payment for July) must be returned. If direct
deposit is used, also notify the financial institution
of the death as soon as possible so it can return any
payments received after death.

12 S o c i a l S e c u r i t y

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call the Medicare toll-free number, 1-800-MEDICARE
(1-800-633-4227). If you are deaf or hard of hearing,
you may call TTY 1-877-486-2048.

“Extra help” with Medicare prescription costs
If you have limited income and resources, you

may qualify for extra help to pay for your prescription
drugs under Medicare Part D. Social Security�s role
is to help you understand how you may qualify and
to process your application for extra help. To see
if you qualify or to apply, call Social Security�s
toll-free number or visit our website.

S o c i a l S e c u r i t y

Page 27

Social Security Administration
SSA Publication No. 05-10077
ICN 468300
Unit of Issue - HD (one hundred)
January 2007 (Destroy prior editions)

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